Your Privacy Matters to Us
We are committed to protecting your privacy and ensuring the security of your personal information. This policy explains how we collect, use, and safeguard your data.
Privacy Overview
We believe in transparency and giving you control over your personal information
Transparency
We clearly explain what information we collect and how we use it.
Security
Your data is protected with industry-standard security measures.
Control
You have the right to access, update, or delete your personal information.
Information We Collect
Personal Information
When you create an account, place an order, or contact us, we may collect:
- Name and contact information (email, phone number)
- Shipping and billing addresses
- Payment information (processed securely through our payment partners)
- Account preferences and settings
Usage Information
We automatically collect certain information when you use our website:
- Device information (browser type, operating system)
- IP address and location data
- Pages visited and time spent on our site
- Purchase history and preferences
Cookies and Tracking
We use cookies and similar technologies to enhance your experience:
- Essential cookies for website functionality
- Analytics cookies to understand site usage
- Marketing cookies for personalized content
How We Use Your Information
Order Processing
- Process and fulfill your orders
- Send order confirmations and updates
- Handle returns and exchanges
Customer Service
- Respond to your inquiries
- Provide technical support
- Send important account updates
Marketing & Communication
- Send promotional emails (with your consent)
- Personalize your shopping experience
- Show relevant product recommendations
Website Improvement
- Analyze website usage and performance
- Improve our products and services
- Prevent fraud and ensure security
Data Security & Protection
Security Measures
- SSL encryption for all data transmission
- Secure payment processing through trusted partners
- Regular security audits and updates
- Limited access to personal information
Your Rights
- Access your personal information
- Update or correct your data
- Delete your account and data
- Opt-out of marketing communications
Third-Party Services
We may share your information with trusted third-party service providers who help us operate our business:
Note: We never sell your personal information to third parties for marketing purposes. All third-party service providers are required to maintain the confidentiality of your information.
Contact Us About Privacy
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
privacy@keragoldpro.com
We'll respond within 48 hours
Phone
(800) KERAGOLD
Mon-Fri 9AM-6PM PST
Data Protection Officer: For EU residents, you can contact our Data Protection Officer at dpo@keragoldpro.com for any privacy-related concerns.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will:
- Update the "Last updated" date at the top of this policy
- Notify you via email if there are significant changes
- Post a notice on our website for 30 days
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.