Easy Returns & Exchanges
We want you to love your KeraGold Pro products. If you're not completely satisfied, we offer hassle-free returns and exchanges within 30 days.
Our Return Policy
Simple, fair, and customer-friendly return process
30-Day Window
Return or exchange any unopened or gently used products within 30 days of delivery.
Free Returns
We provide free return shipping labels for all returns. No hidden fees or restocking charges.
Full Refund
Receive a full refund to your original payment method within 5-7 business days.
How to Return Your Order
Follow these simple steps to return your products
Contact Customer Service
Email us at returns@keragoldpro.com or call (800) KERAGOLD to initiate your return. Please have your order number ready.
Receive Return Label
We'll email you a prepaid return shipping label and return authorization number within 24 hours.
Package Your Items
Securely package your items in the original packaging or a similar box. Include the return authorization number.
Ship Your Return
Drop off your package at any authorized shipping location or schedule a pickup. Track your return with the provided tracking number.
Return Conditions
What you need to know about returning products
Eligible for Return
Unopened Products
Products in original, unopened packaging with all seals intact.
Gently Used Products
Products that have been used once or twice but are still in good condition.
Defective Products
Products with manufacturing defects or damaged during shipping.
Not Eligible for Return
Heavily Used Products
Products that are more than 50% used or show significant wear.
Personalized Items
Custom or personalized products that cannot be resold.
Past 30 Days
Products returned after the 30-day return window has expired.
Exchange Process
Need a different size or want to try a different product?
How Exchanges Work
- Contact us to initiate an exchange
- Return the original item using our free return label
- We'll ship your new item once we receive the return
- Pay only the price difference if applicable
Exchange Benefits
Important Notes
Processing Time
Returns are processed within 5-7 business days after we receive your package. Refunds will appear on your original payment method within 1-2 billing cycles.
Original Payment Method
Refunds are issued to the original payment method used for the purchase. If you used a gift card, the refund will be issued as store credit.
Customer Satisfaction
Your satisfaction is our priority. If you have any issues with your return or exchange, please don't hesitate to contact our customer service team.